At Elite Elixir, we understand that plans may change, and you may need to cancel an order. Our Cancellation Policy provides information on how to cancel an order and the terms and conditions of cancellations.
You can cancel items or orders by visiting the Your Orders section in Your Account. To cancel orders that haven’t been dispatched yet:
Go to Your Orders.
Select the item you want to cancel and click Cancel items.
Provide reasons for cancellation (optional).
Click on Cancel Checked Items.
To cancel an order that has already been dispatched:
Go to Your Orders.
Select the Request cancellation option and proceed further.
If you’re still contacted for delivery, please refuse to accept it. Note: If your order is combined with other active orders and is shipped together under one common tracking number, cancelling one partial order/item would result in cancellation of all the other orders/items. You can either accept the entire shipment or refuse it completely. If you refuse the shipment, you will receive a complete refund once the shipment is returned to Elite Elixir, if the payment was already made.
Cancellation is only possible within a single day of placing the order. After this timeframe, orders cannot be cancelled.
Cancelled orders will be processed within 7 days of receipt of the cancellation request. Refunds will be credited to the original payment method used for the purchase. If the original payment method is no longer available, a store credit will be issued.
